Refusing abusive or incomplete translation requests
Sylang's translation dispatch system only accepts as many translations as we can handle. Because of this, we can assure the person who asked for the translation that he or she will receive a timely response. So whatever happens, you need to somehow reply to each and every request. In general, you'll simply reply with your translation. Here is how to handle the few special cases.
- incorrect source language selected (you are getting a French-English translation job because the person chose the wrong language option): use the refuse link at the bottom of the message
- the source language is incorrect English or French and can't be translated reliably: use the refuse link at the bottom of the message, and maybe also email the person about this
- the source language is in Dutch, German, etc.: use the refuse link at the bottom of the message, and maybe also email the person about this
- songs: use the refuse link at the bottom of the message (we are not allowed to translate copyrighted material and it would be a lost of your time since there are sites offering translations of many popular songs)
- other abusive requests (list of frequent cases) : use the refuse link at the bottom of the message
Please do not use the Refuse Link in other cases! Users will be confused if they receive a message saying their request was refused.
If you experience difficulties with a translations (specialized vocabulary, etc.), please do not hesitate to forward it to us.